FAQs
Straight answers about Novopiel and our products. If yours is not here, call or write — in English or Spanish.
What is Novopiel Skin Repair Cream?
A non-steroid, fragrance-free cream developed by a pediatrician with more than 30 years of clinical experience. It combines nutrients, vitamins and minerals in a natural compound that supports the skin's own moisture and barrier.
What kind of skin can it be used on?
Dry, irritated and damaged skin — including skin stressed by sun exposure or insect bites. If you are unsure whether it is right for your skin, write to us and we will answer honestly.
Can it be used on children?
It is safe to use on children. However, if any signs of an allergy are observed, discontinue use and consult with your doctor.
Is it really steroid-free and fragrance-free?
Yes. Every Novopiel formula is non-steroid and fragrance-free. The full ingredient list is printed on each label and published on our Our Story page.
Where are the products made?
In Miami, Florida, at a dedicated manufacturing facility — which also means fast replenishment and direct contact with us.
Do you offer quantity discounts?
Yes, automatically: 30% off when you buy 3 or more units, 35% off at 4 or more, and 40% off at 6 or more. The discount is applied in the cart — no code needed.
How much is shipping?
Shipping within the United States is free on every order, with no minimum.
What is your return policy?
See our Return Policy page for the full details and timelines.
Can I order by phone, or in Spanish?
Yes to both. Call us at (239) 641-2000 — we take orders and answer questions in English and Spanish.
Novopiel’s disclaimer
All facts, details, and recommendations on our website are provided for information purposes only. They are not intended to diagnose, prescribe, or replace the advice of professionals.
Customer feedback is provided voluntarily and is based on individual perceptions and expectations of a particular skincare product.
Our skincare products are not medications. Any recommendations accepted by a purchaser are accepted entirely at the purchaser’s risk. By purchasing our skincare products, you accept responsibility to check with a professional before using any products that may interfere with drugs or medical conditions.
Some natural ingredients may cause sensitivity in susceptible individuals. We encourage those with sensitive skin to perform a patch test on the skin for possible reactions. Novopiel accepts no responsibility for the incorrect use of information or products.